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Guarantee vs Warranty South Africa | JC Refrigeration Cape

We offer a range of air conditioning and refrigeration units and we thought it would be great to explain our terms and conditions to you. This article highlights the differences between a guarantee and a warranty, and most importantly, how to make the most of your guarantee.

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What does warranty mean?

A warranty is a promise to fix or replace your product if it breaks. Warranties are usually part of the terms and conditions of buying a product, but they can also be included in contracts for services.

What is the meaning of “Warranty void”?

It means that your warranty is no longer valid. This can happen due to a number of reasons such as modifying a product or allowing it to be modified by someone else, etc.

What is a guarantee?

A guarantee is an assurance that you will be compensated for any losses incurred by a product or service that fails to perform as promised. It’s basically an insurance policy against failure, which allows you to claim reimbursement from the manufacturer if something goes wrong.

JC Refrigeration Cape’s warranty terms

You can find everything you need to know about our terms and conditions here. But note the following.

Warranty void when:

  • A contractor not accredited, approved and SAQCC qualified other than JC Refrigeration Cape works on units.
  • Units aren’t serviced bi-annually for commercial use and yearly for domestic use from the date of installation/purchase until the end of the warranty.

Tips for making the most of your warranty

  • Keep your receipt and proof of purchase till the end of the warranty
  • Keep all documentation related to the installation/product, including any warranties or certificates that were included with your purchase
  • Remember to schedule maintenance for your units twice yearly
  • Make sure to contact JC Refrigeration straight away if anything goes wrong

We hope this article has helped you understand the difference between Guarantee vs Warranty South Africa. Although they are similar, there are some key differences that make them unique.

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